I have experienced concerns Together with the Tech Support for the home World-wide-web likewise so tough we invested more than an hour dealing with an issue. I’ve been obtaining for months and months.
Was the leader and The explanation I are a loyal Telus custiomer for years. But this is about to alter!!
@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time and so they hanged up on me, indicating which i should get in touch with through "frequent office several hours". Is that this for genuine?
I am endeavoring to renew my World wide web service following the two yr deal expired. We even have standard cable which I under no circumstances use and wish to eliminate. It's difficult to do this on the web, as well as the cell phone number for support may be very nicely concealed. I finally obtained it from the reseller. I known as the quantity, and listened to AI attempt to get me to make it happen online, but You can not cease using a service on the net.
• I in the beginning renewed my agreement just after Talking by having an agent named Abdul, who gave me a deal which i approved, even though it couldn’t match an offer from Rogers.
I'm sure it is vitally frustrating for the reason that I'm in the identical condition, though it is with regards to the TV sign which has been misplaced.
I am composing to precise my deep dissatisfaction With all the customer service I gained while attempting to clarify the small print of my new contract and discounts. My modern encounter has still left me feeling frustrated, undervalued, and concerned about your team's General high quality of support.
I'm advised to talk to Loyalty and Resolution and still having no the place. I have managed to talk to two individuals who named on their own supervisors during the Philippines, who could not support me.
Resolved discussions are going to be shut and saved for ninety days, and might be accessed from the Concept Centre inside the My TELUS application.
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The several hours they have got are certainly not Doing the job effectively with my get the job done and caring for an aged member of the family frantic schedule. I also chatted Nevertheless they told me I need to call in.
My specialist is a VERY affected person gentleman. He taught me how to repair my trouble in several straightforward actions. What’s far more, he guided me by just about every phase, sometimes in excess of the moment. I'm actually grateful!
Looks like all we are able to do now's air our grievances over a public Discussion board while in the hopes of someone in a position of authority can in fact do anything about it.
This can be a substantial squander of time and only creates an extremely discouraged customer just before they get to talk for the CSR and now the CSR has to manage an now stressed to their Restrict customer.